Refund Policy

At iptvukservice.co.uk, we want you to be completely satisfied with our IPTV service. This Refund Policy outlines the conditions under which refunds may be issued.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all subscription plans. If you are not satisfied with our service within the first 30 days of purchase, you may request a full refund.

• The refund request must be submitted within 30 days of the original purchase date
• You must provide a valid reason for the refund (e.g., service quality issues, technical problems we cannot resolve)
• Refunds are processed within 5–10 business days to the original payment method

2. Eligible Refund Scenarios

You may be eligible for a refund if:

• Technical issues: Persistent buffering, freezing, or connectivity problems that our support team is unable to resolve
• Service not as described: Significant discrepancies between advertised features and actual service
• Accidental duplicate purchase: If you were charged more than once for the same subscription
• Service downtime: Extended, unscheduled downtime exceeding 48 consecutive hours

3. Non-Refundable Situations

• After 30 days: Refund requests made after the 30-day guarantee period
• User-side issues: Problems caused by your internet connection, device compatibility, or incorrect setup
• Channel changes: Removal or addition of specific channels, as our channel lineup may change
• Terms violations: Account terminated due to violation of our Terms of Service
• Reseller credits: Credits purchased through the reseller programme are non-refundable
• Change of mind: If you simply decide you no longer want the service (after the 30-day period)
• Free trials: No refunds apply to free trial accounts

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via email at support@iptvukservice.co.uk
2. Provide your order details: Include your email address, order ID, and the date of purchase
3. Describe the issue: Explain why you are requesting a refund
4. Allow troubleshooting: Our team may suggest solutions before processing a refund
5. Await confirmation: We will review your request and respond within 24–48 hours

5. Refund Processing

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method used at the time of purchase
• Bank processing times may vary; please allow additional time for the refund to appear in your account
• You will receive an email confirmation once the refund has been processed

6. Partial Refunds

In some cases, we may offer a partial refund based on the unused portion of your subscription. This is evaluated on a case-by-case basis and may apply when:

• The request is made after the 30-day guarantee but before the subscription expiry
• There are mitigating circumstances that justify a partial refund
• Our support team determines that a partial refund is appropriate

7. Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback through your bank or payment provider. Unauthorised chargebacks may result in:

• Immediate suspension of your account
• Permanent ban from our services
• Additional fees charged to recover chargeback costs

We are committed to resolving any issues fairly and promptly through direct communication.

8. Subscription Cancellation

If you wish to cancel your subscription without requesting a refund:

• Contact our support team to cancel future renewals
• Your service will remain active until the end of the current billing period
• No further charges will be made after cancellation

9. Contact Us

For any questions about our Refund Policy or to submit a refund request:

• Email: support@iptvukservice.co.uk
• Telegram: @ottstream_support
• Response Time: 24–48 hours